Refund Policy

Date of Revision: February 15, 2026

Due to the digital nature of the Kisschat.ai Service, all purchases are generally non-refundable. However, we offer a limited refund window under strict conditions. By making a purchase, you agree to this Refund Policy. This policy is part of our Terms of Service.

1. Eligibility Window (24 Hours)

You may request a refund only within 24 hours of your transaction.
Late Requests: Any refund request submitted more than 24 hours after the payment was processed will be automatically denied.
To request a refund, contact payments@kisschat.ai immediately with your transaction ID.

2. "No Use" Condition

IMPORTANT: Even if you request a refund within the 24-hour window, your request will be denied if you have used any part of the purchased service.
Sending any chat messages.
Generating any images.
Spending any KissCoins or credits.
If the system detects any usage of the features listed above, the purchase is considered 'consumed' and is non-refundable.

3. Refund Eligibility Summary

Scenario	Refund Eligible?
Request within 24 hours, no service used	Yes — eligible for review
Request within 24 hours, service used	No — purchase consumed
Request after 24 hours	No — outside eligibility window
Annual plan (mid-cycle)	No — one-time upfront payment
Promotional/trial purchase	No — subject to specific promo terms

4. Processing Timeline

If your refund is approved:
Issuer: All refunds are processed directly by Kisschat.ai.
Method: Funds will be credited back strictly to the original payment method used for the purchase.
Timeframe: Refunds will be issued within ten (10) days of the final confirmation from our Client Relations team.

If you have any questions or require further clarification, please contact us at: support@kisschat.ai